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Getting journey alerts into Zendesk cleanly

tom_webb_d8d67

Half our team lives in Intercom, so getting response routing data in there matters. How clean has that been for you?

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ned_hale_95097

We hit this too. Scoping journey mapping to our SMB tier first made it manageable.

tom_nair_04a45

Honestly auto-theming didn't move NPS for us. Slack did more.

ruth_sato_6ef5a

+1. The Salesforce step is where ours kept breaking.

aisha_dunn_0c180

+1. The Segment step is where ours kept breaking.

gus_dunn_a82e2

We hit this too. Scoping session replay to our SMB tier first made it manageable.

lena_dunn_7a385

Spent a week on this. The fix was tying journey alerts to the account owner field.

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