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Reusable auto-theming setup we share with new CSMs

cole_soto_e3803

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure journey alerts is the lever. Talk me out of it?

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hana_akoto_b9186

Following. We're about to do the same thing for self-serve users.

kiran_marsh_36879

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

ruth_rourke_14c65

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

mira_ng_75e24

Have you tried routing it through Segment? Fixed the NPS gap for us.

sam_nair_bf5c7

Same setup here. In our case it came down to journey alerts being too broad.

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