We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
+1. The Snowflake step is where ours kept breaking.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Have you tried routing it through Salesforce? Fixed the NPS gap for us.
Curious what cadence you landed on. We over-asked and churn tanked.
