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Getting auto-theming into Intercom cleanly

owen_voss_b049c

Quick one. Since volume tripled after launch, our renewal rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

owen_lund_d0460

Honestly session replay didn't move NPS for us. Slack did more.

esme_calvi_f578c

Same setup here. In our case it came down to segments being too broad.

gus_vance_29ed9

Honestly the feedback widget didn't move CSAT for us. Marketo did more.

omar_webb_5c348

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

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