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Rate limits when backfilling the feedback widget via the API?

cole_pace_63de9

We measured churn before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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Comments

wade_webb_91a4a

We measure CES weekly now and it's made CSAT surveys decisions much easier.

priya_okafor_520c6

Worth checking your CES window. Ours was skewed until we narrowed it.

esme_frei_29705

Curious what cadence you landed on. We over-asked and the health score tanked.

omar_hale_cb72d

Have you tried routing it through HubSpot? Fixed the NPS gap for us.

cole_trin_824ac

+1. The Jira step is where ours kept breaking.

lena_vance_9419a

Honestly CES tracking didn't move NPS for us. Jira did more.

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