Quick one. Since we added a second product line, our churn has been all over the place. Is that a session replay config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Following. We're about to do the same thing for self-serve users.
Have you tried routing it through Jira? Fixed the churn gap for us.
Honestly journey mapping didn't move the health score for us. Marketo did more.
+1. The Intercom step is where ours kept breaking.
