We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for enterprise accounts.
Worth checking your CES window. Ours was skewed until we narrowed it.