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Small win: NPS surveys caught a churn risk early

gus_dunn_185c1

Trying to get segments right for enterprise accounts. The defaults don't quite fit. What did you change?

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ruth_mehta_157df

Same setup here. In our case it came down to auto-theming being too broad.

ruth_sato_70c2f

Curious what cadence you landed on. We over-asked and churn tanked.

sofia_pace_9a843

Same setup here. In our case it came down to CES tracking being too broad.

aisha_vance_74e94

We measure renewal rate weekly now and it's made journey alerts decisions much easier.

hana_vance_76bf5

Spent a week on this. The fix was tying journey mapping to the account owner field.

bea_akoto_808f0

Have you tried routing it through Zapier? Fixed the the health score gap for us.