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What worked for us setting up journey alerts

priya_nair_a21f6

Quick one. Since we rolled it out to the support team, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Comments

theo_hale_e783c

We hit this too. Scoping dashboards to renewals at risk first made it manageable.

priya_vance_e1c6e

Following. We're about to do the same thing for self-serve users.

dana_lund_154a9

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

yuki_nair_b3970

Worth checking your NPS window. Ours was skewed until we narrowed it.

owen_soto_5922e

Curious what cadence you landed on. We over-asked and renewal rate tanked.

lena_trin_b315f

Have you tried routing it through Segment? Fixed the CSAT gap for us.