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Our playbook for journey mapping across self-serve users

nadia_mehta_d3914

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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paul_vance_dd474

Spent a week on this. The fix was tying segments to the account owner field.

sofia_carr_456bb

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

nadia_dunn_7d4b5

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

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