Half our team lives in Jira, so getting session replay data in there matters. How clean has that been for you?
Have you tried routing it through Intercom? Fixed the NPS gap for us.
Have you tried routing it through HubSpot? Fixed the renewal rate gap for us.
Have you tried routing it through Microsoft Teams? Fixed the churn gap for us.
Following. We're about to do the same thing for our SMB tier.
Same setup here. In our case it came down to CES tracking being too broad.
Honestly CSAT surveys didn't move CES for us. Jira did more.