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Our playbook for segments across new onboarding cohorts

paul_pratt_ea1c2

We measured NPS before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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carl_carr_e5f13

We hit this too. Scoping the feedback widget to trial users first made it manageable.

mira_marsh_afcf4

Following. We're about to do the same thing for enterprise accounts.

lena_lund_03c6d

Worth checking your response rate window. Ours was skewed until we narrowed it.

ravi_vance_92536

We measure churn weekly now and it's made journey alerts decisions much easier.

cole_vance_12203

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

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