Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a CES tracking config issue or are we reading it wrong?
We hit this too. Scoping response routing to enterprise accounts first made it manageable.
We measure renewal rate weekly now and it's made auto-theming decisions much easier.
Curious what cadence you landed on. We over-asked and the health score tanked.
Same setup here. In our case it came down to NPS surveys being too broad.
Spent a week on this. The fix was tying response routing to the account owner field.
