Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?
We hit this too. Scoping dashboards to our SMB tier first made it manageable.
+1. The Zendesk step is where ours kept breaking.
Honestly segments didn't move the health score for us. HubSpot did more.
Honestly CSAT surveys didn't move CSAT for us. Salesforce did more.