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Moved churn with CES tracking — here's our setup

aisha_soto_b536c

Trying to get CSAT surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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carl_webb_e4ebc

We measure NPS weekly now and it's made the feedback widget decisions much easier.

bea_webb_97693

We hit this too. Scoping journey mapping to trial users first made it manageable.

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