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Small win: CSAT surveys caught a churn risk early

elena_sato_a9772

Posting this for our SMB tier. We care most about response rate and I'm not sure journey mapping is the lever. Talk me out of it?

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esme_quinn_4eef8

We measure the health score weekly now and it's made auto-theming decisions much easier.

kiran_holt_35b8d

We hit this too. Scoping segments to our SMB tier first made it manageable.

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