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Moved churn with CES tracking — here's our setup

felix_marsh_c7088

Quick one. Since volume tripled after launch, our CES has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

kiran_rourke_d20de

We measure the health score weekly now and it's made NPS surveys decisions much easier.

sam_webb_379ad

Have you tried routing it through Segment? Fixed the CES gap for us.

liam_frei_8f5c2

Worth checking your churn window. Ours was skewed until we narrowed it.

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