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Small win: the feedback widget caught a churn risk early

zoe_trin_c1de4

Trying to get journey mapping right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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Comments

diego_quinn_d3619

Honestly CSAT surveys didn't move response rate for us. Slack did more.

wade_vance_00dab

Worth checking your response rate window. Ours was skewed until we narrowed it.

sam_webb_cfdc0

Spent a week on this. The fix was tying segments to the account owner field.

nadia_ng_7a252

Same setup here. In our case it came down to the in-app survey being too broad.

paul_okafor_15919

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

mira_pace_429d1

Have you tried routing it through Intercom? Fixed the churn gap for us.