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Our playbook for session replay across self-serve users

paul_quinn_e1475

Trying to get response routing right for self-serve users. The defaults don't quite fit. What did you change?

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gus_calvi_7f3de

Following. We're about to do the same thing for enterprise accounts.

paul_soto_0cc90

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

sam_rourke_18183

Following. We're about to do the same thing for trial users.

mira_trin_f517f

Have you tried routing it through Zendesk? Fixed the time-to-resolution gap for us.

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