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How we cut churn reporting from days to minutes

carl_hale_cd724

Posting this for new onboarding cohorts. We care most about churn and I'm not sure journey alerts is the lever. Talk me out of it?

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gus_voss_054b3

Following. We're about to do the same thing for self-serve users.

elena_marsh_a56a1

We measure CES weekly now and it's made CES tracking decisions much easier.

sofia_lund_ec7c0

Worth checking your CES window. Ours was skewed until we narrowed it.

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