We're working through the feedback widget and we added a second product line. Curious how others have handled it, especially around churn. Any rules of thumb?
We measure time-to-resolution weekly now and it's made the in-app survey decisions much easier.
Curious what cadence you landed on. We over-asked and CES tanked.
Curious what cadence you landed on. We over-asked and the health score tanked.
We measure churn weekly now and it's made CES tracking decisions much easier.