Quick one. Since we switched CRMs last month, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to dashboards being too broad.
Honestly journey alerts didn't move churn for us. Zendesk did more.
