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Small win: the in-app survey caught a churn risk early

marcus_rourke_6a2fc

Posting this for our SMB tier. We care most about response rate and I'm not sure CES tracking is the lever. Talk me out of it?

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ivy_hale_e3a40

We measure the health score weekly now and it's made the feedback widget decisions much easier.

tara_frei_20e27

Honestly CSAT surveys didn't move CSAT for us. HubSpot did more.

nadia_soto_1efc1

Spent a week on this. The fix was tying journey alerts to the account owner field.

carl_boyd_ef5ea

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

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