Quick one. Since we moved to a quarterly cadence, our CES has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We hit this too. Scoping journey mapping to renewals at risk first made it manageable.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
We hit this too. Scoping dashboards to trial users first made it manageable.
Honestly the feedback widget didn't move time-to-resolution for us. Salesforce did more.
Following. We're about to do the same thing for our SMB tier.
