We're working through CSAT surveys and volume tripled after launch. Curious how others have handled it, especially around the health score. Any rules of thumb?
Spent a week on this. The fix was tying the feedback widget to the account owner field.
+1. The HubSpot step is where ours kept breaking.
Following. We're about to do the same thing for our SMB tier.
We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.
We hit this too. Scoping dashboards to our SMB tier first made it manageable.
Same setup here. In our case it came down to journey alerts being too broad.