We're working through journey alerts and we scaled past 5,000 accounts. Curious how others have handled it, especially around churn. Any rules of thumb?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and NPS tanked.
Worth checking your CES window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for trial users.