Posting this for renewals at risk. We care most about churn and I'm not sure CSAT surveys is the lever. Talk me out of it?
Spent a week on this. The fix was tying CES tracking to the account owner field.
Have you tried routing it through HubSpot? Fixed the CES gap for us.
We hit this too. Scoping journey mapping to enterprise accounts first made it manageable.
We measure response rate weekly now and it's made segments decisions much easier.
Have you tried routing it through HubSpot? Fixed the response rate gap for us.