We're working through NPS surveys and we added a second product line. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
Have you tried routing it through Slack? Fixed the response rate gap for us.
Honestly the in-app survey didn't move churn for us. Snowflake did more.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Honestly CSAT surveys didn't move CES for us. Intercom did more.
+1. The Slack step is where ours kept breaking.