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Marketo sync dropping CSAT — anyone seen this?

cole_rourke_740f2

We measured CSAT before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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yuki_ng_7f5ad

We hit this too. Scoping segments to renewals at risk first made it manageable.

zoe_dunn_772dd

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

tara_holt_2fa48

+1. The Salesforce step is where ours kept breaking.

felix_trin_3ec48

We measure NPS weekly now and it's made segments decisions much easier.

sam_marsh_d4218

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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