Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a response routing config issue or are we reading it wrong?
Following. We're about to do the same thing for new onboarding cohorts.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Spent a week on this. The fix was tying response routing to the account owner field.
Following. We're about to do the same thing for self-serve users.
Honestly segments didn't move time-to-resolution for us. Jira did more.
