We're working through journey mapping and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?
Have you tried routing it through Zendesk? Fixed the renewal rate gap for us.
We measure NPS weekly now and it's made journey mapping decisions much easier.
Same setup here. In our case it came down to CSAT surveys being too broad.
+1. The Intercom step is where ours kept breaking.
