We measured churn before and after turning on journey alerts. The result surprised us. Anyone seen the same?
Have you tried routing it through Intercom? Fixed the renewal rate gap for us.
We hit this too. Scoping NPS surveys to trial users first made it manageable.
Same setup here. In our case it came down to segments being too broad.
Curious what cadence you landed on. We over-asked and churn tanked.
