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Webhook for the in-app survey firing twice — dedupe advice?

tom_holt_2f8a1

We're working through the in-app survey and we scaled past 5,000 accounts. Curious how others have handled it, especially around churn. Any rules of thumb?

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sofia_okafor_bc656

Following. We're about to do the same thing for trial users.

hana_carr_e9a34

Curious what cadence you landed on. We over-asked and response rate tanked.

sofia_pratt_503b8

Worth checking your response rate window. Ours was skewed until we narrowed it.

mira_pratt_5204c

Have you tried routing it through Salesforce? Fixed the churn gap for us.

sam_akoto_f1738

Same setup here. In our case it came down to CSAT surveys being too broad.

ruth_nair_38a16

Worth checking your churn window. Ours was skewed until we narrowed it.