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Template: closing the loop on new onboarding cohorts in 24h

yuki_vance_d4ca1

We measured renewal rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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Comments

paul_frei_b3c39

We hit this too. Scoping auto-theming to trial users first made it manageable.

cole_trin_9b2ff

We hit this too. Scoping NPS surveys to trial users first made it manageable.

carl_sato_c370e

+1. The Zendesk step is where ours kept breaking.

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