Trying to get segments right for trial users. The defaults don't quite fit. What did you change?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
Have you tried routing it through Zapier? Fixed the CES gap for us.
Same setup here. In our case it came down to CSAT surveys being too broad.
