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What we shipped with session replay this quarter

priya_akoto_d3aa4

Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure session replay is the lever. Talk me out of it?

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Comments

maya_calvi_a33df

Honestly the in-app survey didn't move response rate for us. Salesforce did more.

diego_quinn_d3619

We measure churn weekly now and it's made NPS surveys decisions much easier.

jack_dunn_f5ec0

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

zoe_akoto_63485

Curious what cadence you landed on. We over-asked and renewal rate tanked.

marcus_akoto_7a5b6

Worth checking your NPS window. Ours was skewed until we narrowed it.

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