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What worked for us setting up session replay

ned_rourke_f3471

Posting this for trial users. We care most about time-to-resolution and I'm not sure session replay is the lever. Talk me out of it?

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carl_nair_75560

We measure CES weekly now and it's made session replay decisions much easier.

wade_webb_7ecf3

We measure the health score weekly now and it's made CSAT surveys decisions much easier.

maya_boyd_3fa51

Following. We're about to do the same thing for renewals at risk.

nina_boyd_5666c

Honestly response routing didn't move churn for us. Slack did more.

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