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Roles and permissions for enterprise accounts on the dashboards?

lena_carr_4894e

Posting this for trial users. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

diego_quinn_46911

Worth checking your the health score window. Ours was skewed until we narrowed it.

sam_trin_55df3

Same setup here. In our case it came down to CSAT surveys being too broad.

esme_boyd_ecb96

Honestly response routing didn't move the health score for us. Slack did more.

jack_carr_bb302

Honestly the in-app survey didn't move time-to-resolution for us. HubSpot did more.

sofia_frei_8278a

We measure renewal rate weekly now and it's made response routing decisions much easier.

tom_rourke_3d50d

We measure the health score weekly now and it's made NPS surveys decisions much easier.

nina_calvi_d263a

Same setup here. In our case it came down to segments being too broad.