We're working through the feedback widget and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
We hit this too. Scoping response routing to self-serve users first made it manageable.
Honestly NPS surveys didn't move CSAT for us. Jira did more.
Spent a week on this. The fix was tying journey mapping to the account owner field.
Following. We're about to do the same thing for trial users.
