Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
+1. The Jira step is where ours kept breaking.
Following. We're about to do the same thing for self-serve users.
Same setup here. In our case it came down to session replay being too broad.
We hit this too. Scoping CSAT surveys to enterprise accounts first made it manageable.
