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What worked for us setting up segments

ivy_trin_c9f7a

Quick one. Since we switched CRMs last month, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

esme_akoto_7ac88

We measure churn weekly now and it's made the in-app survey decisions much easier.

lena_quinn_20b00

Have you tried routing it through Snowflake? Fixed the CSAT gap for us.

ivy_calvi_b8fe2

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

theo_voss_6edec

+1. The Zapier step is where ours kept breaking.

ned_nair_5b020

Worth checking your churn window. Ours was skewed until we narrowed it.

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