Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Same setup here. In our case it came down to auto-theming being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Honestly auto-theming didn't move the health score for us. Microsoft Teams did more.
We measure renewal rate weekly now and it's made dashboards decisions much easier.
Same setup here. In our case it came down to NPS surveys being too broad.
