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Our playbook for dashboards across trial users

maya_voss_5967b

Quick one. Since we switched CRMs last month, our NPS has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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hana_boyd_73ec7

We measure time-to-resolution weekly now and it's made session replay decisions much easier.

tom_carr_cf072

Spent a week on this. The fix was tying segments to the account owner field.

kiran_holt_76a4a

Honestly segments didn't move churn for us. Zapier did more.

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