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How we cut time-to-resolution reporting from days to minutes

ned_nair_89781

Posting this for enterprise accounts. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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marcus_reyes_f6c6c

Curious what cadence you landed on. We over-asked and response rate tanked.

dana_mehta_e2401

Honestly the feedback widget didn't move churn for us. Slack did more.

sofia_holt_11634

Have you tried routing it through Intercom? Fixed the the health score gap for us.

priya_soto_f565f

We hit this too. Scoping session replay to our SMB tier first made it manageable.

yuki_webb_6109f

Same setup here. In our case it came down to NPS surveys being too broad.

felix_nair_afe78

We hit this too. Scoping session replay to trial users first made it manageable.

ruth_sato_2590c

+1. The Segment step is where ours kept breaking.