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API to update the in-app survey in bulk?

ravi_vance_7d88e

Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?

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Comments

maya_dunn_834bc

Same setup here. In our case it came down to segments being too broad.

wade_webb_9810e

Have you tried routing it through Marketo? Fixed the NPS gap for us.

elena_dunn_0f760

Following. We're about to do the same thing for enterprise accounts.

jack_holt_894b5

Have you tried routing it through Slack? Fixed the response rate gap for us.

yuki_quinn_3dc9c

Following. We're about to do the same thing for enterprise accounts.

jack_ng_e2040

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.