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Our playbook for the in-app survey across renewals at risk

dana_boyd_ebc70

We measured time-to-resolution before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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ravi_hale_db024

We hit this too. Scoping CES tracking to new onboarding cohorts first made it manageable.

nina_quinn_3f326

Worth checking your the health score window. Ours was skewed until we narrowed it.

ivy_voss_78b26

Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.

mira_calvi_0d68a

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

diego_boyd_bc7ed

Following. We're about to do the same thing for our SMB tier.

theo_quinn_f761a

+1. The Zendesk step is where ours kept breaking.