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How we cut CES reporting from days to minutes

maya_okafor_7970f

We measured CSAT before and after turning on response routing. The result surprised us. Anyone seen the same?

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felix_ng_8d920

Same setup here. In our case it came down to NPS surveys being too broad.

marcus_carr_6904f

Worth checking your response rate window. Ours was skewed until we narrowed it.

tara_sato_93f2b

Curious what cadence you landed on. We over-asked and NPS tanked.

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