Half our team lives in Zendesk, so getting the feedback widget data in there matters. How clean has that been for you?
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Worth checking your CES window. Ours was skewed until we narrowed it.
Honestly CES tracking didn't move CES for us. Microsoft Teams did more.