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Zendesk vs Salesforce for pushing response routing data?

elena_sato_42837

Half our team lives in Slack, so getting CES tracking data in there matters. How clean has that been for you?

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ivy_carr_f5de7

Same setup here. In our case it came down to CSAT surveys being too broad.

owen_holt_3ddeb

We hit this too. Scoping NPS surveys to renewals at risk first made it manageable.

esme_soto_e127a

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

theo_frei_18776

Curious what cadence you landed on. We over-asked and churn tanked.

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