We're working through the in-app survey and volume tripled after launch. Curious how others have handled it, especially around renewal rate. Any rules of thumb?
We hit this too. Scoping session replay to self-serve users first made it manageable.
Following. We're about to do the same thing for renewals at risk.
Have you tried routing it through Salesforce? Fixed the churn gap for us.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Worth checking your CES window. Ours was skewed until we narrowed it.
